Refund Policy

Last updated: January 28, 2026

1. Nature of Contributions

A Better Gift is a personal fundraising platform that enables individuals to create requests and receive contributions from friends, family, and their community. When you make a contribution through our platform:

• Your contribution is a voluntary contribution
• 100% of your contribution is credited to the recipient's account
• Recipients can receive funds directly to their bank or debit card
• Contributions are not tax-deductible as they are personal contributions, not charitable donations

2. No Refunds Policy

Because contributions are immediately credited to recipients' accounts, all contributions are final and non-refundable. By completing a contribution, you acknowledge and agree that:

• You are making a contribution as a voluntary contribution of your own free will
• You authorize the contribution to the recipient
• You will not dispute the charge with your bank or credit card company
• You understand the contribution cannot be reversed once processed

3. Exceptions

Once a payment is processed, funds are routed immediately to the recipient's account via Stripe. A Better Gift has no ability to intercept, hold, or reverse funds at any point after processing. We cannot issue refunds.

The only circumstances where a review may be initiated are:

• Unauthorized transaction: A Better Gift is not liable for unauthorized use of your payment method. If you believe your card was used fraudulently, contact your bank or card issuer directly — they are the appropriate party to dispute unauthorized charges
• Technical duplicate charge: A verified system error caused your card to be charged more than once for the same transaction

For technical duplicate charges only, contact us within 24 hours at [email protected] with your transaction details. We will investigate but cannot guarantee any outcome.

4. Chargebacks & Disputes

Filing a chargeback or payment dispute for a legitimate contribution you authorized is considered a violation of our Terms of Service and may constitute fraud under applicable federal and state laws. If you have concerns about a contribution:

• Contact us first at [email protected]
• We will investigate and respond within 2 business days
• We maintain detailed records of all transactions for dispute resolution

5. Processing Fees

A small processing fee is added to contributions to cover payment processing and platform operations. This fee:

• Is clearly displayed before you confirm your contribution
• Ensures 100% of your stated contribution amount goes to the recipient
• Is non-refundable as it covers processing costs already incurred

6. Request Creators

If you are a request creator and wish to return contributions:

• Contact support to discuss your situation
• Contributions are routed automatically and immediately to your linked bank account or debit card via Stripe — A Better Gift cannot reverse payments once processed
• If you choose to return funds to contributors, that is your responsibility to arrange directly

7. Final Transactions

All contributions are final once processed. A Better Gift cannot reverse transactions after payment is confirmed. If you believe a transaction was made in error or without your authorization, contact us immediately at [email protected].