Refund Policy

Last updated: January 28, 2026

1. Nature of Contributions

A Better Gift is a personal fundraising platform that enables individuals to create requests and receive contributions from friends, family, and their community. When you make a contribution through our platform:

• Your contribution is a voluntary gift
• 100% of your contribution is credited to the recipient's account
• Recipients can receive funds directly to their bank or debit card
• Contributions are not tax-deductible as they are personal gifts, not charitable donations

2. No Refunds Policy

Because contributions are immediately credited to recipients' accounts, all purchases are final and non-refundable. By completing a contribution, you acknowledge and agree that:

• You are making a contribution as a voluntary gift of your own free will
• You authorize the contribution to the recipient
• You will not dispute the charge with your bank or credit card company
• You understand the purchase cannot be reversed once processed

3. Exceptions

In rare circumstances, we may consider a refund request if:

• Unauthorized transaction: Your payment method was used without your authorization (fraud)
• Technical error: A system error caused duplicate charges or incorrect amounts
• Request violation: The request creator violated our Terms of Service and contributions have not yet been withdrawn

To request a review, contact us within 48 hours of the transaction at support@abettergift.com with your transaction details.

4. Chargebacks & Disputes

Filing a chargeback or payment dispute for a legitimate contribution you authorized is considered a violation of our Terms of Service. If you have concerns about a purchase:

• Contact us first at support@abettergift.com
• We will investigate and respond within 2 business days
• We maintain detailed records of all transactions for dispute resolution

5. Processing Fees

A small processing fee is added to contributions to cover payment processing and platform operations. This fee:

• Is clearly displayed before you confirm your purchase
• Ensures 100% of your stated contribution amount goes to the recipient
• Is non-refundable as it covers processing costs already incurred

6. Request Creators

If you are a request creator and wish to return contributions:

• Contact support to discuss your situation
• Once contributions are withdrawn to your bank, you are responsible for any returns to purchasers
• A Better Gift cannot reverse withdrawals once completed

7. Contribution Refund Eligibility

Purchasers may request a refund of undisbursed contributions within 30 days of purchase if:

• The recipient has not yet withdrawn any portion of the contributions
• The purchaser requests the refund in writing
• A Better Gift approves the refund request at its sole discretion

Once contributions have been partially or fully withdrawn by the recipient, no refund is available for any portion of the purchase.