Keeping our community safe is our top priority
A Better Gift is built on trust — the trust between friends and family who want to help each other during life's challenges. We're committed to maintaining a safe, secure platform where that trust can flourish.
Bank-grade encryption and PCI-compliant processing through Stripe
All fund recipients are verified through Stripe's KYC process
Advanced monitoring to detect and prevent misuse
Clear policies that protect everyone on our platform
Before anyone can receive funds on A Better Gift, they must complete identity verification through Stripe. This includes:
This ensures that the person receiving funds is who they say they are.
All payments are processed through Stripe, one of the world's most trusted payment processors:
We review fundraising requests to ensure they comply with our policies:
To maintain a safe community, certain activities are prohibited on A Better Gift:
Violations may result in: request removal, account suspension, fund holds, refunds to contributors, and in serious cases, reporting to law enforcement.
If you see something that concerns you on A Better Gift, please let us know. We take all reports seriously.
Determine what type of concern you have (fraud, misuse, policy violation, etc.)
Note the request URL, person involved, and any relevant details or evidence
Use the report button on the request or email our Trust & Safety team
Our team reviews all reports and takes appropriate action
Help us keep the community safe by reporting concerns
Contact Trust & SafetyWhen we receive a report or detect potential misuse, our process includes:
Most investigations are completed within 5-10 business days. Complex cases may take longer. During an investigation, fund transfers may be temporarily paused to protect all parties.
While we work hard to keep the platform safe, here are some tips to protect yourself:
A Better Gift will never ask for your password via email or phone. Be suspicious of any communication asking for login credentials or payment information outside of our official platform.
Contact our Trust & Safety team immediately at safety@abettergift.com. Include all relevant information about the request and your contribution. If you believe you've been the victim of fraud, you may also want to contact your local law enforcement and your bank or credit card company.
We review all reports within 24 hours. Urgent safety concerns are prioritized. Most investigations are completed within 5-10 business days.
Yes, you can submit anonymous reports. However, providing contact information helps us follow up if we need additional details.
If your request was removed or your account was suspended, you can appeal by contacting support@abettergift.com. Include your username and explain why you believe the decision should be reconsidered.
We verify the identity of all fund recipients. We also use automated and manual review processes to identify potential policy violations. However, we cannot independently verify every claim made in a request, which is why we recommend only contributing to people you know.
Our Trust & Safety team is here to help: