A Better Gift Giving Guarantee

A Better Gift is built on trust — the trust between friends and family who want to help each other. Our Giving Guarantee reinforces that trust by providing protections for both contributors and recipients.

What's Protected

For Contributors

When you contribute to a fundraising request on A Better Gift, you're protected by the following guarantees:

You're Eligible for a Refund If:

• The funds don't reach the stated recipient
• The request creator misuses funds for purposes other than what was described
• You discover the request contained materially false or misleading information
• The request violates our Terms of Service

Important Notes for Contributors

• Know who you're helping: A Better Gift is designed for contributing to people you know personally. We recommend only contributing to requests from friends, family, or people you can verify.
• Contributions are gifts: Your contributions are considered gifts to the recipient. You should not expect anything in return other than the satisfaction of helping someone you care about.
• Verify before contributing: If you're unsure about a request, reach out to the person directly before contributing.

For Request Creators

As someone raising funds through A Better Gift, you have both protections and responsibilities:

Your Protections:

• Funds are deposited directly to your verified bank account
• Your request is only visible to people you share it with (not publicly listed)
• Secure payment processing protects against fraudulent contributions
• Control over who can view and contribute to your request

Your Responsibilities:

• Accurate Information: All information in your request must be truthful and accurate
• Intended Use: You must use funds for the purpose stated in your request
• Communication: Keep your contributors informed about how funds are being used
• Verification: Complete identity verification through Stripe to receive funds

What's Not Covered

The Giving Guarantee does not cover:

Situation	Covered?
You changed your mind about contributing	Not covered
Personal disputes with the recipient unrelated to the request	Not covered
The recipient used funds for the stated purpose but you disagree with their choices	Not covered
The recipient's situation changed after receiving funds	Not covered
Requests made more than 90 days after your contribution	Not covered
You participated in or caused the misuse	Not covered

How to File a Claim

If you believe you're eligible for protection under our Giving Guarantee, follow these steps:

1. Contact the request creator first
   Many issues can be resolved directly. Reach out to the person and allow 72 hours for them to respond.
2. Gather your information
   Collect the request URL or title, your contribution date and amount, and any communication you've had about the issue.
3. Submit your claim
   Email support@abettergift.com with the subject line "Giving Guarantee Claim" and include all relevant information.
4. Investigation
   Our team will review your claim, which may include contacting the request creator and reviewing account activity. This typically takes 5-10 business days.
5. Resolution
   If your claim is approved, we'll process a refund to your original payment method within 5-7 business days.

Claim Limits

• Claims must be submitted within 90 days of your contribution
• Maximum coverage: $10,000 per claim
• Limit of 3 claims per user per calendar year
• Refunds are processed to the original payment method only

Legal Notice

This Giving Guarantee is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, and does not take the place of insurance obtained or obtainable by you. The benefits provided under this Guarantee are not assignable or transferable. This Guarantee is not a warranty against fraud or any other misuse of the Platform. A Better Gift reserves the right to modify or terminate this Guarantee at aolor: #666;"> Effective Date: February 6, 2026
Last Updated: February 6, 2026