Frequently Asked Questions

Find answers to common questions about A Better Gift

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Getting Started

What is A Better Gift?

A Better Gift is a personal fundraising platform that helps you raise money from friends and family for personal needs. Whether you need help with medical bills, rent, education costs, car repairs, or other life challenges, you can create a private fundraising request and share it with people who care about you.

How is A Better Gift different from other crowdfunding platforms?

Key differences include:

  • Private by design: Your request is only visible to people you share it with — never publicly listed
  • No platform fee: We don't charge a percentage of your funds. Only standard payment processing fees apply
  • Direct payments: Funds go directly to your bank account through Stripe. We never hold your money
  • Friends & family focus: Designed for raising money from people you know, not strangers

Is A Better Gift free to use?

Yes, A Better Gift charges no platform fee. The only cost is the standard payment processing fee (2.9% + $0.30 per transaction), which is charged by our payment processor, Stripe. This fee is deducted from each contribution before the funds reach you.

What can I raise money for?

You can create fundraising requests for a wide range of personal needs, including:

  • Medical bills and healthcare expenses
  • Rent and housing assistance
  • Education costs and tuition
  • Car repairs and transportation
  • Emergency expenses
  • Moving expenses
  • And other personal needs

See our Terms of Service for a list of prohibited uses.

Payments & Fees

What fees does A Better Gift charge?

Platform fee: $0
Payment processing: 2.9% + $0.30 per transaction (charged by Stripe)

That's it. No setup fees, no monthly fees, no withdrawal fees. The payment processing fee covers credit card processing, fraud prevention, and secure fund transfers.

Who is Stripe and why do you use them?

Stripe is one of the world's most trusted payment processors, used by millions of businesses including Amazon, Lyft, and Shopify. We chose Stripe because:

  • They're PCI Level 1 certified (highest security level)
  • They handle all regulatory compliance for payment processing
  • They provide fast, reliable payouts to your bank account
  • They offer industry-leading fraud protection

What payment methods can contributors use?

Contributors can pay using:

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • Apple Pay
  • Google Pay
  • ACH bank transfer (US only)

How much will I actually receive from a contribution?

After the payment processing fee, here's what you'd receive from typical contribution amounts:

  • $50 contribution → You receive $48.25
  • $100 contribution → You receive $96.80
  • $500 contribution → You receive $485.20

Receiving Funds

How do I receive the money raised?

Funds are deposited directly into your linked bank account through Stripe. When you create a request, you'll connect a bank account through Stripe's secure verification process. Contributions are then automatically deposited according to your payout schedule.

How long does it take to receive funds?

  • New accounts: First payout typically arrives 7-14 days after your first contribution (standard Stripe verification period)
  • Established accounts: Payouts arrive within 2 business days on a rolling basis
  • Instant payouts: Available to eligible accounts for a small additional fee

Does A Better Gift hold my funds?

No. A Better Gift never holds, controls, or has custody of your funds. All contributions are processed by Stripe and routed directly to your connected bank account. We simply provide the technology platform that connects you with contributors.

Why do I need to verify my identity?

Identity verification is required by financial regulations and helps protect against fraud. Stripe handles this verification process, which may include:

  • Confirming your legal name and date of birth
  • Verifying your address
  • Verifying your Social Security Number (last 4 digits or full)
  • In some cases, uploading a government-issued ID

This ensures that funds go to the right person and helps prevent fraud.

Is there a minimum or maximum I can raise?

There's no minimum fundraising amount. Maximum limits may apply based on Stripe's policies and verification status. For most verified users, there are no practical limits on how much you can raise.

Contributing

Is it safe to contribute through A Better Gift?

Yes. All payments are processed through Stripe using bank-grade security:

  • 256-bit SSL encryption
  • PCI Level 1 compliance
  • Advanced fraud detection
  • A Better Gift never sees or stores your card number

Can I contribute anonymously?

Yes. When contributing, you can choose to hide your name from the request creator. Your contribution will still be recorded for your own records.

Can I get a refund?

Contributions are generally considered final gifts. However, refunds may be available under our Giving Guarantee if:

  • Funds don't reach the stated recipient
  • Funds are misused for purposes other than stated
  • The request contained materially false information

See our Refund Policy for complete details.

Are contributions tax-deductible?

No. Contributions made through A Better Gift are personal gifts to individuals, not charitable donations. They are not tax-deductible. If you need a tax deduction, consider donating to a registered 501(c)(3) charity instead.

Security & Privacy

Is my personal information safe?

Yes. We take security seriously:

  • All data is encrypted in transit and at rest
  • Payment information is handled only by Stripe (PCI Level 1 certified)
  • We never sell your personal information
  • Access to data is strictly controlled

See our Security page and Privacy Policy for more details.

Who can see my fundraising request?

Only people you share it with. Your request is not publicly listed anywhere. You control who sees it by sharing your unique link with friends and family.

What information do contributors see?

Contributors see the information you include in your request (your name, description, goal amount, etc.). They do not see your bank account details, address, or other private information.

How do I report suspicious activity?

If you see something concerning, contact our Trust & Safety team at safety@abettergift.com. We take all reports seriously and investigate promptly.

Compliance & Legal

Is A Better Gift a money transmitter?

No. A Better Gift is a technology platform, not a money transmitter. We don't hold, control, or transmit funds. All payment processing is handled by Stripe, which holds the necessary licenses and regulatory approvals. We act as a limited agent on behalf of request creators solely to facilitate the transfer of contributions. See our Compliance Overview for more details.

Will I receive a tax form?

Stripe may issue a 1099-K form if you receive $600 or more in a calendar year. This is a reporting form, not a tax bill. Whether funds you receive are taxable depends on your specific situation — we recommend consulting a tax professional.

What is the "agent-of-payee" relationship?

When you create a fundraising request, you appoint A Better Gift as your limited agent for the purpose of receiving contributions on your behalf. This means:

  • Contributions are legally considered received by you when processed
  • A Better Gift facilitates the transfer but doesn't control your funds
  • You remain responsible for how you use the funds

This is a standard structure used by many technology platforms and is explained in our Terms of Service.

What if someone misuses funds raised on A Better Gift?

Misusing funds (using them for purposes other than stated) violates our Terms of Service. We may:

  • Suspend or terminate the user's account
  • Place holds on pending transfers
  • Issue refunds to contributors
  • Report to law enforcement if appropriate

Contributors may also be eligible for refunds under our Giving Guarantee.

Where can I find your legal documents?

All our legal documents are available in our Transparency Center:

Still Have Questions?

Our support team is here to help

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