Contact Support
Need Help? We're Here for You!
Our support team typically responds within 24â48 hours
For fastest assistance, please include your registered email and a detailed description of your issue.
How to Use A Better Gift
A Better Gift makes it easy to create a request and receive contributions from friends and family for life's important moments. Here's how it works:
Create Your Account
Sign up with your email address. You'll need to link your bank account or debit card to receive contributions.
Create a Request
Describe your situation â whether it's medical expenses, moving costs, car repairs, or education. Add photos and details to tell your story.
Share Your Request Link
Share your private request link with friends and family via text, email, or social media. They don't need an account to contribute.
Receive Contributions
Friends and family contribute directly. 100% of every contribution goes to your balance and is deposited to your bank account (1â2 days) or debit card (near-instant).
Key Features
Flexible Receiving
Receive contributions your way â deposited directly to your bank account (1â2 business days) or debit card (near-instant). You choose the method that works best for you.
Secure Payments
Every contribution is protected with bank-level encryption and processed securely via Stripe. Your financial details are never stored on our servers.
Photo Uploads
Add photos of your bills, invoices, or situation to your request. Giving supporters real proof of your need builds trust and increases the likelihood they'll contribute.
Real-Time Tracking
Every contribution shows up the moment it's made. Watch your progress toward your goal in real time so you always know exactly where you stand.
Thank You Messages
Add a personal thank-you when creating your request so supporters know their generosity is seen and appreciated â making it easier for them to give with confidence.
Easy Sharing
Share your request by text, email, or social media with a single link. Supporters can view your request and contribute in seconds â no account required, no extra steps.
Important Information
đ° Age Requirement
You must be 18 years or older to use A Better Gift. Receiving contributions is restricted to legal adults only.
đĻ Bank Account or Debit Card Required
A valid US bank account or eligible debit card is required to receive contributions.
âąī¸ Processing Time
Bank account: 1â2 business days. Debit card: near-instant.
đŗ Processing Fees
Contributors pay processing fees. You receive 100% of every contribution amount.
Common Questions
How do I receive my contributions?
Contributions are processed by Stripe directly to your bank account (1â2 days) or debit card (near-instant). You choose your method in account settings.
Is my information secure?
Yes. We use bank-level encryption and secure payment processing. Your financial information is never stored on our servers.
Can I create multiple requests?
Yes. You can have up to 3 active requests at a time. Each request has its own unique link and tracking.
Do contributors need an account?
No. They can contribute directly by clicking your request link and completing the payment â no account required.
How do I add or change my receiving method?
Go to your profile settings to add a bank account or debit card for receiving contributions.
What if I have a problem with a contribution?
Contact us immediately at support@abettergift.com with details about the issue and we'll help resolve it.
Need More Help?
If you encounter any issues or have questions about:
- Account setup or login issues
- Contribution receiving methods
- Creating and managing your requests
- Contribution or processing issues
- Sharing or privacy settings
- Technical issues or bugs
- General questions about how the app works
Email us at: support@abettergift.com